We offer an Exchange & Buy-Back Policy on all purchases made from Siyari Jewellers. The product, along with the original product certificate, can be returned for buy-back or exchange based on its current market value, with deductions for making charges, taxes, and a Rs. 1,000 processing fee. If you received a discount or free gift during your purchase, the original discount amount or free gift value will be deducted, as applicable.

Exchange: If you choose to exchange your product, the value of the exchanged product—after deductions for making charges, taxes, processing charges, and discounts—will be credited to your Siyari Jewellers account. You can use this value to purchase any other product, but it cannot be encashed.

Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via online bank transfer within 15 business days of receipt of the product.

Note:

1. Buyback and exchange is not applicable on loose diamonds, baguettes, tapered diamonds.

2. Buyback and exchange is not applicable on polkis, pearls and colored stones.

3. Original Invoice and certificate must be produced for buyback/exchange.

4. Loss of certificate will result in additional charges of Rs. 2,000 or Rs. 800 per carat – whichever is higher.

5. Siyari Jewellers products purchased from other stores will not be eligible for exchange or buy-back.

6. In cases where a discount was given during the original purchase on the metal or stone value, an equivalent amount will be deducted from the current market price on the date of buy-back or exchange, and the value will be calculated accordingly. Any points used while placing an order will also be deducted from the Exchange value.

7. Buy-back is applicable for products purchased at a value of up to Rs. 2,99,999/-.

8. The e-Points/rewards/benefits used while placing an order will be deducted from the buyback/exchange value.

9. If the product was purchased through an EMI system, the equivalent amount of unpaid EMIs will be deducted in addition to the above-mentioned deductions.

Additional Terms:

Exchange and Buy-back are valid for a period of 3 months from the date of purchase. After this period, the product will no longer be eligible for exchange or buy-back.

Shipping and Insurance

The return shipping cost shall be borne by the customer. We will deduct Rs.1000/- or the actual delivery charges, whichever is higher, when determining the value.

Changes in Policies

Siyari Jewellers reserves the right to modify these policies at any time, so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.siyari.com. Any material changes made to the policies will be accompanied by a notification that the policies have been updated.

Customer Helpline

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at siyarijewellers@gmail.com or at +919063238285 between 11 am-6 pm (Monday to Saturday).